12bang Terms and Conditions

Definitions and Interpretations

"Platform" refers to 12bang's website, applications and related services. "User" or "you" refers to any person registered on the platform. "We", "our" or "12bang" refers to the entity operating this platform. "Account" refers to your personal registered profile.

• "Bonus" refers to promotional credits or any benefit provided free of charge.
• "Deposit" refers to funds added to your account.
• "Withdrawal" refers to the process of taking funds out of your account.
• "Wagering requirement" refers to the number of times bonus funds must be bet before they become withdrawable.

Eligibility and Account Registration

To participate on the 12bang platform, you must meet the following conditions:

• You must be at least 21 years of age. This platform is open only to those aged 21 and above.
• You must provide accurate and complete personal information.
• Each person may open only one account. If multiple accounts are found, all accounts may be cancelled.
• Account information must be kept up to date and accurate at all times.
• It is your responsibility to keep your account password and login details confidential.
• You are responsible for all activity carried out from your account.

Deposits and Payment Methods

12bang supports the most popular payment methods in Bangladesh. The rules for deposits and transactions are listed below:

• Minimum deposit amount: ৳200 (per method).
• Minimum withdrawal amount: ৳800.
• Typical withdrawal time: 5 to 30 minutes.
• Supported methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Make sure to use the correct account number when making a transaction.
• 12bang is not responsible for transaction failures caused by incorrect information.

Deposits usually take a few minutes to be credited. If you experience any issue, please contact our support team via live chat.

Bonuses and Promotions

12bang's bonus offers are subject to specific terms. Please read the terms carefully before claiming any bonus.

• Welcome bonus: up to 120% on your first deposit, up to ৳5,000.
• Wagering requirement: the bonus amount must be wagered 15 times.
• For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200.
• Each bonus may only be claimed once — claiming the same bonus more than once is prohibited.
• Bonuses may have a set time limit for use.
• If bonus abuse is suspected, 12bang reserves the right to review the account.
• Bonuses may not be claimed from multiple accounts or devices.

Gaming Rules and Fair Play

All games on the 12bang platform are run in a fair and transparent manner. The following rules apply to all users:

• Using any software or technique to cheat the system is strictly prohibited.
• Automated betting bots or scripts may not be used.
• If a technical error is detected in a game result, 12bang reserves the right to void or correct that round.
• All games use Random Number Generator (RNG) technology, which ensures the impartiality of results.
• If your internet connection is lost during play, the result will be determined according to the programmatic rules.
• Certain games may have a maximum bet limit.

Identity Verification (KYC)

To maintain a safe and transparent environment, 12bang may verify users' identities. Important information about the KYC process:

• A copy of your national identity card or passport may be requested before a withdrawal.
• You may be required to prove ownership of the payment method linked to your account.
• Withdrawals may be put on hold until the verification process is complete.
• All information provided will be kept secure in accordance with the privacy policy.
• Providing false identity documents will result in permanent account closure.

Prohibited Activities

Involvement in any of the activities listed below may result in account cancellation and forfeiture of the associated balance:

• Attempting fraud, hacking or system manipulation.
• Money laundering or transactions involving illegal funds.
• Creating multiple accounts to claim bonus benefits.
• Using another user's account.
• Operating games through software or automated means.
• Harassing or behaving inappropriately toward other users.
• Attempting any cyber attack or introducing malicious code.

Account Suspension and Closure

In the following circumstances, 12bang may temporarily suspend or permanently close an account without prior notice:

• Serious breach of the terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Providing false identity or information.
• Risk of account security being compromised.
• At the user's own request.

A decision on returning any valid balance from a permanently closed account will be made after review.

Limitation of Liability

12bang is not liable for:

• Losses caused by the user's internet disconnection.
• Delays or errors with third-party payment services.
• Account security breaches caused by the user's own negligence.
• Issues with any software or device outside the platform.
• Temporary service disruption due to unexpected technical problems.

We always strive to provide a reliable and uninterrupted service, but we cannot guarantee complete availability in all circumstances.

Copyright and Intellectual Property

All content, designs, logos, game software, text and graphics on the 12bang platform are protected by copyright.

• Reproducing, distributing or modifying any content from the platform without permission is prohibited.
• Game software is protected by the copyright of the respective providers.
• The 12bang brand name and logo may not be used for commercial purposes without permission.
• Violating this rule may result in legal action.

Privacy and Data Protection

The privacy of your personal information is very important to us. Details on data collection, use and protection can be found on our Privacy Policy page.

• Your information is used solely to provide and improve the service.
• Information is not sold to third parties.
• All transactions are secured with SSL encryption.
• You may request correction or deletion of your information at any time.

Changes to Terms and Contact

12bang reserves the right to amend these terms and conditions at any time. Users will receive a notification in their account for significant changes.

• Amended terms will take effect from the date of publication.
• Continued use of the platform after a change will be considered as acceptance of the new terms.
• For any questions or complaints, please contact our support team via live chat or email.

Support email: [email protected]

Support service: 24/7 live chat (in Bengali)