12bang's Commitment to Responsible Gaming
We believe gaming should be a source of entertainment, not stress. At 12bang, every player's safety and mental well-being is our highest priority.
Why Is Responsible Gaming Important?
When enjoyed properly, online gaming can be a great form of entertainment. But losing control can cause serious harm to your personal, family, and financial life. 12bang always wants its users to play with enjoyment — free from fear or anxiety.
Responsible gaming means staying consciously in control of your time and money. It is a habit that needs to be built from the start. We have included tools and features on our platform to help you play within your limits.
Remember — gaming should never be considered a source of income. It is simply a form of entertainment. Our goal is to build a culture of responsible gaming at 12bang.
Important: All services at 12bang are for those aged 21 and above only. Minors are strictly prohibited from opening an account. The age verification process is an essential part of our platform.
Our Safety Tools
12bang offers several effective tools to keep every player safe.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit for yourself. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait — this creates a moment of conscious reflection.
Time-Out Feature
If you feel you need a break, take a time-out for anywhere from 24 hours to 30 days. During this time your account will be temporarily suspended and no gaming or deposits will be possible.
Self-Exclusion
If you feel that gaming is getting out of control, you can use self-exclusion to keep your account closed for a longer period. From 6 months to permanent closure — the choice is yours.
Session Tracker
See in real time how long you have been playing. You will receive an alert after a set period of time. This simple tool helps you stay aware of the time you spend.
Account Security
Keep your account secure with a strong password, two-factor authentication, and login alerts. We are always vigilant against unauthorised access.
24/7 Support
For any issue, at any time, get help in Bengali via our live chat. Our support team is always ready to assist you.
Signs of Problematic Gaming
If you notice any of the following signs in yourself or a family member, seek help immediately:
Continuously placing larger bets to try to recover lost money.
Repeatedly failing to stop or reduce gaming despite trying.
Lying to family or friends about gaming.
Feeling restless, angry, or frustrated when unable to play.
Spending time gaming while neglecting household or professional responsibilities.
Gaming with money meant for bills or emergency needs.
Difficulty concentrating or having sleep problems when not gaming.
Seeing gaming as the only way to cope with stress or sadness.
Remember: Even a single one of the signs above could be the start of a problem. Do not wait — contact us via live chat. We do not judge — we only help.
How to Self-Exclude?
If you decide that you need a break from gaming, follow these simple steps:
Log in to your account
Access your 12bang account. If you do not have an account or have trouble logging in, get help via live chat.
Go to Responsible Gaming settings
Find the "Responsible Gaming" section in the Account Settings menu. All safety tools are available there in one place.
Choose your self-exclusion period
6 months, 1 year, 3 years, or permanently — select the duration that suits your needs.
Confirm and notify support
Once you confirm the request, your account will be deactivated immediately. You can also let support know if you wish — they will assist you throughout the process.
Take care of yourself during the break
Use this time for family, friends, and activities you enjoy. Seek professional counselling services if needed.
The Golden Rules of Safe Gaming
Keep the following rules in mind before starting each session:
- Only play with money whose loss will not affect your family's daily life.
- Set a time and budget limit before each session and stick to it.
- Make entertainment your goal, not winning — gaming is a game of chance.
- Never game while under the influence of alcohol or any substance.
- Take regular breaks — long sessions weaken your judgement.
- Do not place bigger bets out of anger or frustration after a loss — this is the most dangerous habit.
- Be honest with your family and close ones about your gaming habits.
- Never use money set aside for bills, rent, or savings to game.
- Do not use another person's account and do not share your own account with anyone.
21+ Age Verification
To open an account at 12bang, the user must be at least 21 years of age. This is not an arbitrary restriction — it is our ethical responsibility. Gaming by minors can cause deep harm to their mental, physical, and financial well-being.
Identity Verification
Your national ID card or passport details will be required at the time of registration.
Automated Review
Our system automatically detects suspicious accounts.
Immediate Suspension
If age cannot be verified, the account is suspended immediately.
If there are children or teenagers in your household, keep your account details away from them. Keep your account logged out. As a guardian, this is your responsibility.
We Are Always Here to Help
You do not have to face gaming problems alone. 12bang and our support team are always by your side.
Live Chat Support
Talk to us in Bengali via live chat, 24 hours a day, 7 days a week. Whether it is a gaming problem, account limits, or self-exclusion — ask us anything without hesitation.
Email Support
Write to our support email for a more in-depth discussion. We read your concerns carefully and provide full assistance.
Common Questions About Responsible Gaming
Answers to the questions you may have are provided here.
Enjoy 12bang Responsibly
Let entertainment stay entertainment. Play safely, stay within your limits, and seek help when needed.
This platform is for those aged 21 and above only. Play responsibly.