12bang Privacy Policy

1 Introduction

12bang ("we", "our", or "the platform") is an online gaming service provider in Bangladesh. We place the utmost importance on the privacy of our users and are committed to protecting your personal information.

This Privacy Policy ("Policy") explains how 12bang collects, uses, stores, and where necessary shares your personal information with third parties. By using our platform you agree to the terms of this Policy.

This Policy applies to all users who access our services through the 12bang website, mobile application, or any other digital channel. We recommend reading this Policy in full before registering.

2 What Information We Collect

12bang collects various types of information. This information can be divided into two main categories: what you provide directly, and information collected automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current residential address
• National ID or passport number (for identity verification)
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Your preferences and settings
• Information provided when contacting support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date and time of platform access
• Pages visited and activity logs
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment processors or identity verification services. This information is used solely to verify your account and ensure security.

3 How We Use Your Information

12bang uses the information we collect for the following purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, keep the login process secure, and personalise your service experience.

3.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.

3.3 Security and Fraud Prevention

Your information is used to keep your account and our platform secure, detect suspicious activity, and prevent unauthorised access.

3.4 Meeting Legal Obligations

Your information may be used to ensure compliance with applicable laws and regulations, meet the requirements of regulatory bodies, and resolve legal disputes.

3.5 Customer Service and Communication

Your contact information is used to resolve your questions or complaints, send important updates, and provide 24/7 live chat support.

3.6 Platform Improvement

Information is used to analyse usage patterns and improve the quality of our services and develop new features.

4 Cookies and Tracking Technologies

12bang uses cookies and similar technologies on our website. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Without these the platform cannot function properly. These cookies maintain login sessions and security.
• Performance Cookies: These help improve the platform by collecting information about how the website is used.
• Functionality Cookies: These remember your preferences, such as language settings or display preferences.
• Analytics Cookies: These help improve the service by analysing user behaviour.

4.2 Cookie Controls

Cookies can be disabled by changing your browser settings. However, doing so may mean some features of the platform do not work properly. Essential cookies cannot be disabled.

5 Sharing and Disclosure of Information

12bang never sells or rents your personal information. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and technology providers only to the extent needed for them to carry out their designated tasks. These partners are required to comply with our privacy standards.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases we will notify you in advance.

5.4 With Your Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing your information with third parties.

6 Data Security Measures

12bang has adopted industry-standard technical and organisational measures to protect your personal information.

6.1 Encryption

Our platform uses SSL encryption technology, which keeps data transfers between you and our servers secure. Sensitive information such as payment details is always stored in encrypted form.

6.2 Access Controls

Only authorised staff can access your personal information, and access is granted only to the information each person needs for their role.

6.3 Regular Security Reviews

Our security measures are regularly reviewed and updated. We conduct regular security tests to identify potential vulnerabilities.

6.4 Response to Data Breaches

In the event of a data breach we will promptly notify affected users and take the necessary corrective action. However, no method on the internet is 100% secure and we are unable to guarantee absolute security.

7 Data Retention Period

We retain your personal information only for as long as it is necessary or required to meet legal obligations.

• Active account data: for the full duration that the account remains active.
• After account closure: for the period specified by legal requirements.
• Financial transaction records: for the period specified by applicable law.
• Support communication data: for a limited period after the issue is resolved.

Once the specified period has ended, your information will be securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your information at any time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information on specific grounds.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly usable format.

9 Protection of Minors' Information

12bang is intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.

We verify age at registration and no account for a person under 21 is approved. If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their minor child has registered on our platform, please notify us immediately at [email protected].

10 Third-Party Services and Links

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These third parties have their own privacy policies which may differ from those of 12bang.

12bang is not responsible for the privacy practices or content of these third parties. We recommend that you read the privacy policies of these services separately.

11 Changes to This Policy

We may update this Privacy Policy from time to time. For any significant changes we will publish a notice on our platform and update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. We recommend that you review this policy regularly.

12 Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our platform (in Bengali)

We are committed to responding promptly to all privacy-related enquiries. Our support team operates on Bangladesh Standard Time (BST, UTC+6).